Terms of Use

INTRODUCTION

The company Lyte Solutions SàRL, registered under number CHE-315-951-213 (UID), operates the AirPQ brand. These Terms and Conditions govern the relationship between you as a customer and Lyte Solutions SàRL, the exclusive operator of the AirPQ brand in Switzerland. Our registered office is located at 22c Chemin du Vieux-Vésenaz in Vésenaz (Geneva).

These Terms and Conditions apply to the use of the services provided by AirPQ, including its website (including all information, tools, and services available on it), its products, and its communications. Your acceptance of all the terms, conditions, policies, and notices stated here is required to use our services.

By visiting our website and/or making a purchase, you agree to be bound by the following terms. We recommend that you read these Terms and Conditions carefully before using our website or subscribing. By accessing or using any part of our website, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and clauses of this agreement, we invite you to leave our website, not use our services, and/or cancel your current subscription.

All new features and all new tools added later to www.airpq.ch will also be subject to these Terms and Conditions. We reserve the right to update, modify, or replace any part of these Terms and Conditions by posting updates and/or changes on our website. We encourage you to check this page regularly for any changes. The date of the last update is shown at the bottom of the page.

Your use of our services also implies your acceptance of our Privacy Policy.

TERMS OF USE OF OUR WEBSITE

1.1 Copyright and intellectual property

The “AirPQ” and “airpq.ch” trademarks are reserved. Any use of these trademarks and/or the logo is subject to the prior written consent of the owning company, Lyte Solutions SàRL.

The use of our products for illegal or unauthorized purposes is strictly prohibited. Lyte Solutions SàRL authorizes users to browse the airpq.ch website solely for strictly private purposes. The reproduction, display, or distribution of the content of this site for commercial purposes is prohibited. This site and its content are protected, and any unauthorized use is illegal, resulting in the immediate destruction of all copies, reproductions, downloads, or printouts.

1.2 Limitation of liability

The airpq.ch website is normally accessible 24/7. However, Lyte Solutions SàRL cannot be held responsible for any interruptions to the website or related services. By using this site, you acknowledge that its content may contain errors and may not be updated at all times. The airpq.ch website is provided “as is” and “as available,” without any warranty.

Lyte Solutions SàRL reserves the right to suspend its activities, temporarily or permanently close the site or access to certain services, without notice or compensation. In no event shall Lyte Solutions SàRL be held liable for disruptions or the inability to use the site, nor for any breaches of computer security that may cause damage to users and their data.

PRODUCTS AND SERVICES

2.1 AirPQ delivery service

AirPQ is a home delivery service for toilet paper and other hygiene products in Switzerland, offered through subscriptions. By subscribing to an AirPQ subscription, you benefit from the following products and services:

  • Home delivery of the selected product, according to the frequency set by the customer
  • Personalized follow-up provided by our customer service team by email
  • Planting of a tree in the customer’s name through our partner NGO, in accordance with the information provided on the website www.airpq.ch, and issuance of a planting certificate
  • Sharing various tips and advice upon subscribers’ request (newsletter sign-up)

AirPQ offers subscriptions that renew automatically according to the frequency chosen by the customer. You can cancel your subscription at any time by accessing your customer account on www.airpq.ch or by contacting our customer service.

The subscription frequency can be changed at any time by accessing your customer account on www.airpq.ch or by contacting our customer service.

As a customer, you can contact our AirPQ customer service by email at team@airpq.ch.

2.2 Account registration and management

To subscribe on airpq.ch, you must follow the indicated registration procedure. Registration on airpq.ch allows you to create a customer account with your email address. Access to your customer area, where you can manage your subscriptions, is secured by a one-time password. To access your customer area, you must enter the email address used during registration on the “My Account” page. You will receive an email containing a code valid for 24 hours to access your customer area. If you have difficulty accessing your customer area, you can also send your subscription change requests by email to team@airpq.ch.

You are responsible for all purchases made through your customer area (account), as well as for all actions and changes made to your account (changes to contact details, payment methods, delivery instructions, etc.).

The processing of personal data is governed by our Privacy Policy.

You must be at least 18 years old on the date of registration and must not be subject to guardianship or curatorship.

You are not authorized to use the site for unlawful purposes or in any way that could harm our business or reputation. We reserve the right to suspend or terminate your access to the site and/or your account (including associated orders and subscriptions) in the event of non-compliance with these Terms and Conditions.

If you suspect or know that a third party has accessed your account without authorization, you must promptly notify AirPQ customer service (team@airpq.ch).

2.3 Orders

To place an order, you must follow these steps:

  1. Use the online calculator to select the appropriate frequency.
  2. Confirm the suggested frequency by clicking “Subscribe.”
  3. Provide the personal information required for delivery of the product(s).
  4. Choose the payment method and proceed to pay for the order.
  5. Confirm the order.

Order confirmation establishes a distance sales contract between Lyte Solutions SàRL and the customer. An email confirmation, issued by airpq.ch, will be sent to the customer.

The customer is required to provide the information needed to place the order accurately, completely, and correctly (full name, address, etc.). Any error in entering this information is the customer's responsibility.

Bank card information must be entered completely, accurately, and validly. Any error in entering this information is the customer's responsibility.

2.4 Products

Lyte Solutions SàRL provides information about the features of its products offered as recurring subscriptions on the airpq.ch website. This information is provided by the toilet paper manufacturers with which Lyte Solutions SàRL works.

PRICING POLICY AND PAYMENT TERMS

3.1 Prices

All subscription prices offered for sale on the airpq.ch website are shown in Swiss Francs (CHF), including all taxes and delivery charges. The applicable prices are those shown at the time of ordering. Prices include applicable value-added tax. Subscription prices include both the products and delivery, which are included. Delivery services and products cannot be sold separately.

The prices displayed at the time of payment shall prevail.

AirPQ reserves the right to:

  • Change prices at any time, while undertaking to apply the rates in effect at the time the order is recorded, subject to product availability on that date.
  • Suspend any order processing and any delivery in the event of a refusal of credit card payment authorization by officially accredited organizations, or in the event of non-payment.
  • Refuse to deliver an order from a customer who has not paid for an order in full.

3.2 Billing Information

You agree to provide up-to-date, complete, and accurate order and account information for all orders placed on www.airpq.ch. You undertake to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can process your transactions and contact you if necessary.

3.3 Payment

Payment for the products is made according to the payment methods offered during the ordering process and under the conditions specified therein. We reserve the right to exclude certain payment methods depending on the result of the verification of your data (identity and creditworthiness checks).

To ensure transaction security, all card payments on airpq.ch are processed through the secure online payment system “Stripe,” which encrypts all order-related data (including names, addresses, and credit card numbers), thereby ensuring the protection of information during transmission.

Except in the case of discounts or other promotional offers, subscription fees are charged at the frequency chosen by the customer, starting from the date of the first delivery, directly to the customer’s credit card used at the time of purchase.

3.4 Late Fees and Non-Payment

If the credit card charge fails and/or the card expires, AirPQ support will contact the customer to update their payment method. As long as the customer’s card has not been successfully updated and charged, no new delivery will be made and the subscription will be suspended.

DELIVERY TERMS

4.1 Delivery of Orders

AirPQ ensures delivery of its orders in Switzerland through Post CH AG.

Products are delivered to the delivery address indicated by the customer when placing the order.

The delivery terms and options (drop-off in case of absence, hold at the counter, delivery to another address, etc.) are entirely managed by Post CH AG. It is the customer’s responsibility to communicate their delivery preferences to Post CH AG via the Post CH AG website (poste.ch).

If a product is exceptionally lost, the customer may contact after-sales service at team@airpq.ch to request a replacement. The decision to offer a goodwill gesture will be made unilaterally by AirPQ.

If a product is returned to Lyte Solutions SàRL by Post CH AG due to a customer error (unclaimed parcel, invalid address, etc.), AirPQ will keep the returned parcel. It is the customer’s responsibility to contact AirPQ to arrange a new shipment once the cause of the return has been resolved. In this situation, the cost of reshipping the parcel is CHF 20.-, including all taxes, and is invoiced by AirPQ. AirPQ may unilaterally decide to grant a goodwill gesture regarding these fees.

SUBSCRIPTION MODIFICATION, SUSPENSION, AND TERMINATION

5.1 Subscription Modification and Suspension

The customer may modify or suspend their subscription at any time to choose another subscription plan among those available or those that may be developed in the future by the company. The subscription frequency may also be changed at any time by the customer via their customer account or by contacting customer support at team@airpq.ch.

5.2 Subscription Termination

AirPQ offers subscriptions that renew automatically according to the frequency chosen by the customer. You may cancel your subscription at any time, without providing a reason, by accessing your customer account on www.airpq.ch or by contacting customer support at team@airpq.ch.

The cancellation of the subscription will take effect upon receipt of a cancellation confirmation email issued by airpq.ch.

AirPQ also reserves the right to cancel a subscription unilaterally, without having to provide a reason.

PRODUCT COMPLIANCE, RETURNS, AND REFUNDS

6.1 Verification of Product Compliance

It is the customer’s responsibility to check the conformity of the products received. The check is deemed to have been carried out if no complaint has been submitted to our customer service within 3 business days after receipt of the parcel (in case of doubt about the delivery date, the postal tracking shall prevail).

6.2 Finding of Non-Compliance

In the event of an issue, such as a broken container causing loss or destruction of the contents, an insufficient quantity of goods, or a non-conformity with the order, the customer must обязательно inform AirPQ customer service of this non-conformity by submitting a complaint by email within 3 business days of receiving the goods. Any complaint made after this period cannot be accepted.

6.3 Returns

New customers who are dissatisfied with their first toilet paper order may request its return within 15 days of receiving the parcel. To exercise this right, the customer must contact customer service at team@airpq.ch in order to arrange the return. The parcel must be returned complete and unopened to the registered office of Lyte Solutions SàRL (22c Chemin du Vieux-Vésenaz, Vésenaz, Geneva). Return shipping costs are the responsibility of the customer.

This return option applies only to the toilet paper product, for the first order, and does not concern any add-ons included in the order. Returned parcels are not put back on sale.

Any other order is considered final once it has been shipped.

6.4 Refunds

Under the return provided for in Article 6.3, the customer will be refunded the amount of their order within a maximum of 14 working days following receipt of the returned parcel by Lyte Solutions SàRL, subject to the return complying with the conditions described above. Return shipping costs are not refunded.

Products whose intrinsic qualities do not meet the customer's expectations, as well as products ordered by mistake, are not refundable outside the framework defined in Article 6.3 and therefore cannot be the subject of a claim of non-conformity.

Products found to be non-compliant with the customer's order will be replaced by AirPQ within a maximum of 28 working days.

PROMOTIONAL OFFERS AND DISCOUNTS

7.1 Promotional Offers

Promotional offers are time-limited. The discounts or benefits associated with them are available for a set period. They cannot be applied retroactively and do not entitle the customer to any reimbursement or exchange, whether monetary or otherwise.

Lyte Solutions SàRL reserves the right to suspend or cancel any special offer, even if already underway, without notice, in connection with all AirPQ promotional operations. We may, at our sole discretion, limit the number of people eligible to benefit from an offer for any reason whatsoever.

Your participation in an AirPQ promotional operation, whether through the use of a gift voucher, a discount code, or via a contest, automatically implies your acceptance of these General Terms and Conditions and of the specific terms related to the promotional operation, where applicable, which will be communicated when the relevant promotional operation is launched.

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These General Terms and Conditions are governed by Swiss law.

In the event of any dispute relating to these General Terms and Conditions, their interpretation and their consequences, or to the acts supplementing or modifying them, the parties shall attempt to reach an amicable solution before bringing the matter before the courts.

These General Terms and Conditions may be amended at any time without notice.

Last updated on May 19, 2026